SaleSphereAI Terms and Conditions

Last Updated: 20 September 2025

Acceptance of Terms

By accessing or using the SaleSphereAI platform and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use the Service[1]. These Terms constitute a legal agreement between you (the “User”) and Quadrillion Technologies Ltd (the company that develops and operates SaleSphereAI, referred to as “the Company,” “we,” or “us”). Use of the Service is also subject to our Privacy Policy and any applicable laws. Please read these Terms carefully before using SaleSphereAI.

Definitions

For the purposes of this Terms and Conditions document, the following definitions apply:

“Service” (or “SaleSphereAI Platform”): The AI-powered voice agent platform provided by the Company, including all web applications, dashboards, software, AI voice agent technology, integrations, and related services and features. This encompasses outbound and inbound AI calling functionalities, call recording and transcription, lead management tools, analytics, and any associated APIs or documentation.
“User” (or “Customer”): Any individual or legal entity that registers for, subscribes to, or uses the Service. This includes account holders as well as their authorized agents or employees who access the platform.
“Subscription Plan”: A recurring subscription package for the Service, typically billed on a monthly (or other periodic) basis, which may include a bundle of features and a certain usage allowance. For example, a plan may provide access to the Service for one month and include a set number of AI voice agent minutes or calls.
“Usage Limit”: The threshold of Service usage included under a User’s Subscription Plan (e.g. a number of minutes of AI voice calls per month). If the User’s actual usage exceeds this included amount, overage charges may apply as described in these Terms.
“White Label Licensee” (or “Reseller”): A User that has been authorized by the Company (through a separate agreement or subscription tier) to rebrand the Service as their own product and resell or provide it to third-party end users under the White Label Licensee’s branding[2]. A White Label Licensee may also be referred to as a “Partner.” Such users are granted a license to sub-license the Service to their clients (referred to as “End Users”), subject to the conditions in these Terms.
“End User”: Any individual or entity that interacts with the Service through a White Label Licensee or Reseller. End Users might be customers or clients of a White Label Licensee who use or are served by the SaleSphereAI functionality (for example, a client receiving AI-driven calls or a client using the rebranded platform interface provided by the White Label Licensee).
“Usage Fees”: Charges incurred based on actual usage of the Service, such as per-minute fees for AI voice calls or other metered use, in addition to or instead of a fixed subscription fee.
“Dashboard”: The online user interface provided as part of the Service where Users can configure AI voice agents, monitor call activity (including call logs and transcripts), manage leads, configure integrations (e.g. CRM connections), and view account settings and billing information.

Note: Other capitalized terms used in this document may be defined in context. Headings are provided for convenience and do not affect interpretation of the clauses.

Scope of Service

SaleSphereAI is an AI voice agent platform designed to assist businesses with sales, appointment setting, customer support, and related call automation tasks. The Service provides a range of tools and functionalities to facilitate outbound and inbound voice interactions through AI. The scope of services includes, but is not limited to:

AI-Powered Voice Agents: The platform enables creation and deployment of automated voice agents that can engage in phone calls with leads or customers. These AI agents can conduct outbound calls (e.g. sales calls, appointment reminders) and handle inbound calls (e.g. customer inquiries), using natural language processing to understand and respond to callers.
Dashboard and Management Tools: Users have access to a web-based dashboard to configure voice agent settings, scripts, and call workflows. The dashboard allows monitoring of live call status, reviewing call logs and recordings, viewing transcripts of AI conversations, and tracking performance metrics (such as call completion rates and outcomes)[3].
Lead Tracking and CRM Integration: SaleSphereAI includes features for managing leads and call outcomes. Users can upload or input lead/contact information and track the status of calls (e.g. successful contact, appointment scheduled, call rescheduled). The Service may integrate with third-party Customer Relationship Management (CRM) systems or other business tools to sync data such as call results, notes, or follow-up tasks. For example, if a User connects their CRM, the AI agent can log call outcomes or schedule follow-up actions directly in the CRM system (subject to the CRM’s integration capabilities).
Call Recording and Transcription: The platform can record calls and generate transcripts of conversations between the AI agent and call participants. These recordings and transcripts are made available to the User via the dashboard for quality assurance, training, and compliance purposes. All voice data is handled in accordance with data protection laws as detailed in the Data Privacy section of these Terms.
Appointment Setting and Notifications: For sales calls and other use cases, the AI voice agent can schedule appointments or meetings (for example, book a sales call appointment on a human agent’s calendar or schedule a service appointment for a customer). The Service may send confirmation notifications or calendar invites to the parties involved if configured to do so.
Analytics and Reporting: The Service may provide analytics such as summary reports of call volumes, conversion rates (e.g., how many calls led to appointments or sales), and agent performance metrics. These insights help Users measure the effectiveness of the AI voice agents.
Telephony and Infrastructure: SaleSphereAI uses telephony integrations (e.g. SIP/VoIP providers or third-party calling APIs) to place and receive calls on behalf of the User. Phone numbers may be provisioned for use through the platform (which could involve third-party services). The Service handles dialing, call routing, and audio processing needed for AI-human conversations. The User may incur separate telecom charges for call connectivity if not covered by the Service’s usage fees.
White-Label Option: For Resellers/White Label Licensees, the Service supports branding customization. This means a White Label Licensee can use their own brand name, logo, and domain while offering the voice agent services to End Users[2]. The core functionality remains provided by SaleSphereAI “behind the scenes,” but end clients see the White Label Licensee’s branding. (Additional terms for White Label usage are set forth in White Label & Reseller Terms below.)

Service Availability: While we strive to keep the Service available and operational at all times, we do not guarantee uninterrupted or error-free operation of the platform[4]. Features may be added, modified, or removed as the Service evolves. We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice[4], though we will endeavor to provide advance notice for material changes when feasible. The Service may be subject to occasional downtime for maintenance or due to technical issues. (See Disclaimer of Warranties and Limitation of Liability sections for more information on service availability and our responsibilities.)

Subscription Plans and Billing

SaleSphereAI is offered on a subscription basis, with various plans available to meet different usage needs. By registering for a paid plan, you agree to the billing and payment terms outlined in this section.

Billing Cycle and Payment: Subscription Plans are typically billed on a monthly recurring cycle (unless otherwise specified for a particular plan or promotion). Your subscription will begin on the day you sign up and provide a valid payment method, and will renew automatically at the end of each billing period (monthly, unless stated otherwise). Subscription fees are due in advance of each billing period. By providing a payment method (such as a credit card or direct debit authorization), you authorize the Company to charge the subscription fee to that payment method at the start of each billing cycle until you cancel. If the billing date falls on a date not contained in a given month, billing will occur on the last day of that month. All fees are stated and charged in GBP (£), unless otherwise indicated. Any applicable taxes (e.g. VAT) will be added to the charges unless you have provided valid tax exemption documentation.
Cancellation Policy: You may cancel your Subscription Plan at any time, for any reason. Cancellation can typically be done through the account billing settings on the dashboard or by contacting our support team. When you cancel, your subscription will not renew for the next billing cycle. You will continue to have access to the Service under your current plan until the end of the period you have paid for, after which your account may be downgraded to a free or limited plan (if available) or suspended. No pro-rated refunds are provided for the remainder of the billing period in which you cancel, except where required by law or explicitly stated by the Company. For example, if you cancel mid-month, you will retain service access for the rest of that month, but the cancellation will take effect at the start of the next month and you will not be charged further[5].
Plan Changes (Upgrades/Downgrades): You may choose to upgrade or downgrade your Subscription Plan (where available) through the dashboard. Upgrading to a higher tier plan (with higher usage limits or more features) may take effect immediately, and a prorated charge may be applied for the difference in cost for the remaining current period. Downgrading to a lower plan will typically take effect at the start of the next billing cycle (to avoid loss of service in the middle of a paid period). The Company reserves the right to approve or limit the frequency of plan changes to prevent abuse.
Price Changes: The Company reserves the right to change the pricing of Subscription Plans and usage rates. If the subscription fee for your plan is due to change, we will provide advance notice (for example, by email or through an in-app notification) at least 30 days prior to the change. The new rate will apply from your next billing cycle after the notice period. If you do not agree to a price change, you may cancel your subscription before the new pricing takes effect. Continuing to use the Service after a price change constitutes acceptance of the new price[6].
Failed Payments: It is your responsibility to ensure your provided payment method is current and has sufficient funds. If a payment is declined or cannot be processed, we will attempt to notify you (e.g. via email). We may retry the charge within a short window. If payment remains unsuccessful, the Company reserves the right to suspend or downgrade your account for non-payment. For example, we may temporarily pause AI call capabilities or revert a paid account to a limited free status until payment issues are resolved[7]. You agree to pay all amounts due upon demand if your account falls into arrears. The Company may charge late fees or interest at the maximum rate permitted by law on overdue amounts, and you will be responsible for any reasonable costs of collection (such as legal fees) if you fail to pay as agreed.
Refunds: Except where expressly provided in these Terms or as required by applicable law, all fees are non-refundable. The Service is provided on a subscription basis, and charges (including any usage-based fees) are incurred based on your use of the Service resources. We do not offer refunds or credits for partial use of a service period, for unused minutes or features, or for downgrading from a higher plan to a lower plan mid-cycle. Refunds will only be granted if and where required by law (for instance, if a consumer protection law mandates a cooling-off cancellation period, if applicable to the User’s purchase, or if a billing error occurs on our side). Any authorized refund will typically be processed to the original payment method.

Usage-Based Billing and Overage Charges

In addition to fixed subscription fees, SaleSphereAI may charge usage-based fees for certain services, particularly for voice calls handled by the AI agents. This section explains how usage fees work and how overages are handled:

Per-Minute Voice Call Charges: The Service may impose a per-minute charge for AI voice calls (outbound or inbound) made through the platform. For example, a Subscription Plan might include 1,000 AI call minutes per month, and any usage beyond that is billed at a specified rate (e.g., £0.05 per minute). The specific usage rates and included minutes (if any) for each plan are outlined in the plan details on our website or order form. If your plan is a Pay-as-you-go or usage-only plan (with no included minutes), all AI call minutes will be billed at the standard rate. Usage may be measured in one-minute increments (with partial minutes typically rounded up to the next whole minute for billing purposes, unless otherwise specified).
Included Usage and Overage: If your Subscription Plan includes a usage allowance (such as a number of minutes or calls), the platform will track your usage against that allowance. Should you exceed the included Usage Limit of your plan during a billing period, the excess usage is considered “overage.” Overage usage will be billed in addition to your base subscription fee. We will calculate the overage quantity (e.g., extra minutes used beyond your plan’s limit) and bill it at the overage rate defined in your plan. Overage charges may be billed monthly in arrears – meaning at the end of your monthly billing cycle, we will add any overage fees to your invoice or automatically charge your payment method on file. In some cases, we may require payment of overage charges immediately if the amounts are substantial or if your usage triggers a threshold; if so, we will notify you.
Notifications and Monitoring: The Service may provide tools or notifications to help you monitor your usage. For instance, the dashboard may show real-time or periodic updates of minutes used, and we might send an automated alert if you approach or exceed your plan’s Usage Limit. These notifications are provided as a courtesy and the absence or failure of a notification will not excuse the User from overage charges. It is ultimately the User’s responsibility to monitor their own usage.
Changes to Usage Rates: Usage rates (per-minute fees or other unit charges) are subject to change, similarly to subscription fees. If we adjust usage pricing (for example due to changes in telecom costs or Service improvements), we will give you notice as described in Subscription Plans and Billing above. Continued use of the Service after the effective date of new usage rates constitutes acceptance of those rates.
Responsibility for All Usage: The User is responsible for all usage of the Service under their account, whether authorized or not. This includes calls made by any authorized User in your organization, and any calls made by the AI agents on your behalf (e.g., if you schedule the AI to call a list of leads, all those call minutes will count as your usage). It is also your responsibility to secure access to your account and API keys to prevent unauthorized usage. The Company is not responsible for usage incurred due to stolen credentials or unauthorized access (see User Obligations below regarding account security)[8]. You agree to pay for all usage recorded by our systems for your account, except for any portions that are clearly attributable to a verifiable error in our measurement or billing systems.
Suspension for Excessive Use: The Company may implement certain controls to protect the Service and Users from extreme or abnormal usage. If your usage is not just over your plan limit but extremely high (for example, a sudden surge far beyond typical usage patterns that might indicate a malfunction or security issue), we reserve the right to temporarily suspend or throttle your Service to prevent abuse or unexpected costs. We will make reasonable attempts to contact you in such cases. This measure is to ensure quality of service for all users and to prevent unintended large bills (for instance, if a script malfunction causes the AI to place thousands of calls in error). Legitimate high usage needs can be accommodated by upgrading to a higher plan or discussing custom terms with us.

White Label & Reseller Terms

If you are a White Label Licensee or Reseller of the SaleSphereAI Service, the following additional terms and conditions apply. These terms are designed to outline the rights and responsibilities of a White Label partner and to protect all parties involved (the Company, the Reseller, and the End Users). By entering into a White Label or reseller arrangement with the Company (whether by a specific White Label agreement or by signing up for a reseller program), you agree to these additional provisions:

Rebranding Rights: The Company grants White Label Licensees a non-exclusive, non-transferable license to rebrand the SaleSphereAI Service with the White Label Licensee’s own trade name, logos, and branding elements. This allows the White Label Licensee to present the Service to its End Users as if it were its own offering[2]. For example, the White Label Licensee may use a custom domain and brand the dashboard and communications (calls, reports, etc.) with its own business name. The White Label Licensee is permitted to market and sell the AI voice agent services under their own brand. However, this rebranding is cosmetic only – the underlying technology and Service are still provided by the Company, and all intellectual property rights remain with the Company (see Intellectual Property section). Nothing in this license permits the White Label Licensee to misrepresent the origin of the technology to regulators or to the Company; it is only for marketing convenience to End Users.
Responsibilities to End Users: As a White Label Licensee, you are solely responsible for all interactions and obligations toward your End Users. You will provide customer support and account management for your End Users; the Company does not provide direct support to your End Users unless otherwise agreed in writing. You must ensure that your End Users understand and agree that they are receiving services from you (the Reseller) and not directly from the Company. You also agree to impose terms on your End Users that are at least as protective of the Company’s rights and as stringent in terms of acceptable use and compliance as those in these Terms. In other words, your End Users should be bound by terms of service that mirror or incorporate the key provisions of these SaleSphereAI Terms (for example, restrictions on misuse, compliance with laws, no reverse engineering, data protection commitments, etc.). If any End User refuses to agree to terms that ensure compliance and protection as required, you must not provide the Service to that End User.
Liability for End Users and Indemnification: The White Label Licensee assumes full liability for the actions of its End Users with respect to the Service. Any act or omission by an End User which, if done by you, would constitute a breach of these Terms, will be deemed a breach by you. If an End User of the White Label Licensee violates any part of these Terms or causes any damage or legal exposure to the Company, the White Label Licensee will be responsible for remedying the situation and will indemnify and hold the Company harmless from any resulting claims, losses or damages[9][10]. For example, if an End User engages in illegal telemarketing via the Service, and the Company or SaleSphereAI is consequently subject to a regulatory fine or lawsuit, you (the White Label Licensee) are responsible for all costs and will be required to defend and indemnify the Company against such claims. The Company disclaims any direct responsibility to the End Users of a Reseller; the Reseller is the party responsible for End User relationships and support.
License Scope and Sub-licensing: The White Label Licensee’s rights are limited to reselling the Service to End Users under its brand. You may not further sublicense or transfer the Service or any portion of it to any third party who is not an End User client of yours without the Company’s prior written consent. The White Label arrangement is intended for you to serve your customers; you cannot, for instance, recruit another reseller under you to continue sublicensing the Service downstream, unless explicitly allowed by a separate multi-tier reseller agreement. Each End User should be directly contracted or registered with you. If the Company discovers unauthorized sublicensing or distribution, it reserves the right to terminate your account (and any related End User accounts) for breach.
Intellectual Property and Branding Restrictions: The license granted to White Label partners is for use of the Service only – it does not confer any ownership of the platform or software. The Company retains all ownership of the underlying software, AI models, call processing technology, know-how, and other intellectual property. You may use the Company’s name or logos only as necessary to discreetly identify the technology provider in contracts or legal disclosures, or as otherwise agreed with us, but generally the intention is that the Company remains anonymous to End Users[11]. You must not use the Company’s trademarks publicly in a way that confuses End Users about the relationship (e.g., you shouldn’t advertise using our name; you instead advertise the service under your brand). Conversely, the Company may, at its discretion, require that a phrase such as “Powered by SaleSphereAI” or similar attribution appear in small text in the rebranded application interface or communications – if so, you agree not to remove or hide such attribution without permission. (If no such requirement is communicated, you are free to omit references to SaleSphereAI in your End User-facing materials.) Additionally, you may not reverse engineer, decompile, or create derivative works of the Service, and you may not use any information about the Service’s internal design to create a competing product. These restrictions apply to all Users, including White Label Licensees.
Compliance and Legal Obligations: White Label Licensees and their End Users must adhere to all the compliance obligations set forth in these Terms (see User Obligations and Acceptable Use and Data Privacy sections). In particular, if you operate in regulated industries or regions, you as the Reseller are responsible for ensuring that the service (as you are offering it) complies with those regulations (for example, if you re-sell to EU customers, you might need to have proper data processing agreements in place and handle GDPR obligations – the Company can assist with details about how we process data, but you are the primary interface for your End Users’ compliance). You shall not market or sell the Service to any End User or for any use that you know or should know would violate applicable laws or these Terms. The Company reserves the right to refuse or terminate a White Label partnership if we determine that the Reseller or its clients are engaged in activities that could harm the Service’s integrity, violate laws, or damage the Company’s reputation.
White Label Fees and Payment: As a White Label Licensee, you may be subject to a different pricing structure (e.g., a wholesale rate or a revenue-sharing model) as agreed with the Company. You are responsible for paying the fees to the Company as per that arrangement, regardless of whether you collect payment from your End Users. Failure to pay White Label fees or any associated usage charges can result in suspension or termination of your license. The Company is not responsible for your collection of fees from your End Users; any failure by your End Users to pay you does not relieve you of your obligation to pay the Company. [12]For example, if you owe a monthly wholesale fee or a per-minute fee to the Company, you must pay it even if one of your clients defaults on their payment to you.
Termination of White Label Status: The Company may terminate or suspend a White Label Licensee’s rights under this section if the White Label Licensee or any of its End Users materially breach these Terms or any additional agreement in place, or if the Company discontinues the White Label program. Upon termination, the White Label Licensee must cease using the Company’s Service and branding and (if applicable) assist in transitioning End Users (for instance, End Users may be offered the option to migrate to using SaleSphereAI directly or through another reseller, at the Company’s discretion). The Company will not communicate directly with your End Users unless necessary (such as in response to a data subject request or legal process, or if continuing service directly to them), but we reserve the right to do so in a termination scenario to ensure End Users are not abandoned without service. White Label Licensee shall not disparage the Company or the Service upon termination and shall remove any references that might imply an ongoing relationship. Provisions in these Terms that by their nature should survive termination (such as indemnity, IP ownership, and liability limits) will remain in effect.

(The above White Label terms are intended to clarify the arrangement where a reseller rebrands our Service. In summary, the reseller can brand and sell it as their own[2], but carries full responsibility for their customers and must uphold our standards and rules. The Company remains the owner of the technology and in the background, and can enforce these Terms through the reseller.)

Data Security and Privacy

SaleSphereAI involves the processing of voice and potentially personal data (such as call audio recordings, call transcripts, phone numbers, and any information discussed during calls). The Company is committed to handling such data securely and in compliance with applicable UK data protection laws. By using the Service, you (the User) acknowledge and consent to the following with respect to data and privacy:

Compliance with Data Protection Laws: The Company will collect, store, and process personal data (including personal data contained in voice recordings or transcripts) in accordance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), as well as other applicable data privacy laws. We recognize that voice recordings and call transcripts that identify or relate to individuals constitute personal data, and we handle them with care and lawful basis. (Typically, the User is the “data controller” of their customers’ personal data, and the Company acts as a “data processor” on the User’s behalf in providing the Service, but both parties have obligations under the law.)
Storage and Use of Call Recordings & Transcripts: When you use SaleSphereAI, the system may record telephone calls and generate text transcripts of those calls. These recordings and transcripts are stored on secure servers operated by or for the Company. We use this data solely for the purposes of: (a) providing the Service to you and your organization (e.g., giving you access to call recordings, enabling quality control, and populating your lead records); (b) improving the Service and our AI models (for example, we may analyze call data to enhance AI understanding and responses, or to troubleshoot issues, in accordance with our Privacy Policy); and (c) complying with any legal obligations (such as retaining certain records if required by law). We do not access the content of your calls except as necessary to fulfill these purposes, and we do not share your call content with third parties except sub-processors necessary for service delivery or if required by law. All voice recordings and transcripts are processed and stored in a manner that is intended to be secure and confidential[13].
Security Measures: The Company deploys commercially reasonable technical and organizational measures to protect the confidentiality, integrity, and availability of User data, including voice recordings, transcripts, and personal information stored on the platform. These security measures include encryption of data in transit (e.g., using HTTPS for data sent between your device and our servers) and encryption at rest for sensitive data, access controls to restrict internal access to customer data, and regular monitoring for vulnerabilities. While we strive to protect your data, no system can be guaranteed 100% secure. Therefore, we do not warrant that the Service is infallible or immune to all security breaches[14]. You acknowledge that you provide data at your own risk and the Company will not be liable for unauthorized access or disclosure of data as long as we have followed applicable privacy laws and used reasonable safeguards. In the event of a data breach involving your personal data, we will comply with applicable breach notification laws (for instance, notifying you and any relevant authorities as required by law).
Data Location and Transfers: Your data (including recordings and transcripts) may be processed and stored on servers located within the UK or other jurisdictions that have adequate data protection standards. We primarily aim to use UK or European Economic Area (EEA) data centers for UK customers, but some ancillary data processing (like using a transcription service or telephony provider) might occur outside the UK. If we transfer personal data outside the UK/EEA, we will ensure appropriate safeguards are in place (such as standard contractual clauses or an adequacy decision) to protect that data. Details can be found in our Privacy Policy or Data Processing Addendum, as applicable.
Retention and Deletion: We will retain voice recordings, call logs, transcripts, and other personal data for as long as necessary to fulfill the purposes of the Service or as required by law or regulation. This retention period may depend on your settings or agreements (for example, you might have an option to auto-delete recordings after a certain time). After termination of your account, we will delete or anonymize personal data within a reasonable period, except to the extent we are required to retain it for legal compliance or legitimate business purposes (e.g., backup archives, dispute resolution). We are not obligated to retain your data after account termination unless required, so please ensure you export any records you need before ending the service.
User’s Obligations (Data): You, as the User, are responsible for obtaining and maintaining all necessary consents or legal bases for the Company to process personal data on your behalf via the Service. For example, if you plan to record calls with customers, under data protection law and other laws you may need to inform those customers or obtain their consent (see User Compliance Obligations below). The Service provides the tools for call recording, but it is your duty to use them lawfully. You confirm that any personal data you input or allow the Service to access (such as contact lists uploaded, phone numbers dialed, or integration with your CRM) has been collected and is shared with us in compliance with data protection laws. You also agree that you will not use the Service to process any personal data that is subject to special protection under law (e.g., health, financial, or other special category data) unless you have appropriate agreements with us (like a specific Data Processing Agreement) and proper legal basis to do so.
Confidentiality: The data you store in SaleSphereAI (including call content and lead information) will be treated as your Confidential Information. We will not use or disclose it except as permitted under these Terms, our Privacy Policy, or your instructions. Our staff and any subcontractors are bound by confidentiality obligations. Likewise, you must treat any non-public aspects of the Service or communications from us as confidential (e.g., if you participate in a beta test, you shouldn’t share information about new features without permission).
Privacy Policy: Please review our Privacy Policy (available on our website) for more detailed information on how we collect, use, and protect personal data. The Privacy Policy is incorporated into these Terms by reference. If there is any conflict between these Terms and the Privacy Policy regarding data handling, these Terms will prevail in terms of contractual obligation, but both documents will be interpreted as consistent whenever possible.

(In summary, we take data privacy seriously. We store your call data securely and use it only for providing/improving the service in compliance with UK law[13]. You must ensure you have rights to the data you have us process and that you use the recording features legally.)

User Obligations and Acceptable Use

All Users of SaleSphereAI are expected to use the Service responsibly and in compliance with applicable laws and regulations. This section outlines the obligations of Users and what constitutes acceptable (and unacceptable) use of the Service:

Legal Compliance – General: You agree to use the Service only for lawful purposes and in accordance with these Terms. All applicable laws and regulations must be observed when using SaleSphereAI[15]. This includes (but is not limited to) data protection laws, privacy laws, telemarketing and consumer protection laws, telecommunications regulations, and intellectual property laws. It is your responsibility to understand the legal requirements relevant to your use case and jurisdiction. For example, if you are using the Service to make marketing calls in the UK, you must comply with the Privacy and Electronic Communications Regulations 2003 (PECR) and Ofcom’s rules on automated calls[15]. If you use the Service internationally, you must also comply with laws in those countries (such as the Telephone Consumer Protection Act in the U.S., GDPR in the EU, etc., as applicable). The Company explicitly does not assume any liability for your violation of laws while using the Service – you are solely responsible for your conduct.
Consent for Automated Calls: If you are using SaleSphereAI to initiate outbound calls that are automated (e.g., sales robocalls, AI-only calls with no live agent on the line), you must obtain any required consents from the call recipients before making such calls[16]. In the UK, fully automated marketing calls (where no human is involved in the call) are generally prohibited unless the recipient has given explicit prior consent to receive such calls[17]. The safest practice (and our requirement under these Terms) is that you do not use the Service to call any individual who has not clearly consented to receive automated or AI-driven calls from you or on your behalf[18]. This includes adherence to any “opt-in” requirements for certain types of calls. You are also responsible for honoring opt-out requests – if a call recipient asks not to be called again or otherwise withdraws consent, you must promptly stop calling them and ensure they are added to your do-not-call list. The Service provides features to manage call lists and mark contacts as Do-Not-Call; it is your duty to use these features correctly.
Telemarketing Rules and Do-Not-Call Lists: If you use SaleSphereAI for telemarketing or sales calls, you must comply with direct marketing rules. This includes scrubbing your calling lists against the Telephone Preference Service (TPS) and Corporate TPS in the UK (and any analogous “do not call” registries in other countries) before initiating calls[19]. Do not call any number that is registered on such a list unless you have specific legal permission (for instance, the person has explicitly consented to your calls despite their registration). You must also maintain your own internal opt-out list: if any person requests no further calls, you must record that and refrain from calling them again[19]. We emphasize that nuisance calling is strictly prohibited on our platform. Regulators (like the ICO and Ofcom) have issued heavy fines for unlawful marketing calls, and these Terms require you to fully obey those regulations[20].
Caller Identification and Truthful Representation: For every outbound call made using the Service, you must ensure that a valid Caller ID (telephone number or identifier) is presented to the call recipient, and you must not deliberately block or spoof the caller identity in a misleading manner. Ofcom regulations require that callers do not withhold their number on marketing calls and use a valid, returnable phone number[21]. Additionally, at the beginning of each call, the AI agent (or any human agent using the Service) should clearly state the identity of the calling organization or the client on whose behalf the call is made[22]. The call recipient should immediately know who is calling. If the call is marketing/sales-related, also provide a contact address or customer service number if requested, to comply with UK law. Misrepresentation of identity is forbidden – you may not use the Service to impersonate or falsely claim to represent any person or entity that you are not legitimately associated with.
Disclosure of AI Usage: If required by law or regulation, or where it is appropriate to avoid confusion or deception, you should disclose that an AI agent is speaking. As of the last update of these Terms, UK law (and most jurisdictions) do not explicitly mandate that an AI caller identify itself as such in all cases. However, regulatory trends (and ethical practice) encourage transparency. SaleSphereAI recommends that Users make it clear to call recipients that they are interacting with an AI voice agent, especially for consumer-facing calls[23]. In some cases this may be legally required (for example, certain jurisdictions are considering rules to require AI disclosure at call start). Therefore, Users must not attempt to deceive recipients into thinking the AI voice is a human when it is not[23]. You should program the AI’s script to include a gentle disclosure (e.g., “Hi, I am an automated assistant calling on behalf of [Company]”). At minimum, if a recipient asks if they are speaking to a machine or AI, the AI or any supervising agent should answer truthfully.
Call Recording Notice: The Service enables call recording. Under UK law, call recording is generally allowed if one party to the call consents (one-party consent) and if done for legitimate purposes, but UK GDPR and privacy rules treat recordings as personal data, so transparency is advisable[13]. We require that if you record calls via SaleSphereAI, you provide a notification at the start of the call (either via a prerecorded message or via the AI agent’s initial script) in any situation where law or reasonable expectation requires it. For example, if your calls involve personal customers (B2C), it’s good practice to say “This call may be recorded for quality assurance.” In some business contexts, explicit notice may not be legally mandated for one-party consent scenarios, but consider it if sensitive information is discussed. You are responsible for knowing the recording notification requirements of your call recipients’ jurisdictions and adhering to them.
Prohibited Content and Conduct: You may not use the Service to create or transmit content that is illegal, abusive, indecent, or harmful. This includes (but is not limited to):
Harassment or Hate: No use of the AI agent to harass, threaten, or defame individuals, or to deliver content that is hateful, racist, or discriminatory.
Fraudulent or Deceptive Practices: No calling people with scams, phishing attempts, impersonation of government officials, or any deceptive content. The AI should not be used to defraud or mislead people into providing money or sensitive information under false pretenses.
Unsolicited Spam: No mass dialing or robocalling for spam purposes, especially to recipients who have not given consent (this also ties into legal compliance for marketing – spam calling is typically illegal).
Emergency Services: Do not use the Service to place emergency calls (e.g., to 999/112 in the UK). SaleSphereAI is not a replacement for a telephone and cannot guarantee connection to emergency services[24]. You should use a traditional phone service for emergency communication. (The platform may not route such calls at all, and even if it did, important location data may not be transmitted. Therefore, using it for emergencies is prohibited and at your own risk.)
Inappropriate Content: The AI script content should not include obscene, pornographic, or otherwise offensive material. Additionally, you must not use the Service to distribute any content that violates intellectual property rights of others (e.g., using copyrighted scripts without permission) or any malicious content (like using the voice agent to distribute a computer virus or malware via phone, which is unlikely, but we cover all bases).
Interference with Others: You must not use the Service in a manner that could damage, disable, or impair our systems or networks, or interfere with other users’ use of the Service. For example, initiating denial-of-service attacks via the telephony system or flooding the platform with automated requests outside of normal operation is strictly prohibited.
Account Security: You are responsible for maintaining the confidentiality of your SaleSphereAI account login credentials (username and password, API keys, etc.). Do not share your login information with unauthorized persons. If you are an organization, you should ensure each team member has their own login (if supported) or that logins are shared only among trusted administrators. You must promptly notify the Company if you suspect any unauthorized access to or use of your account. We encourage using strong passwords and enabling any two-factor authentication options we provide. Any actions taken through your account will be assumed to be authorized by you. The Company is not liable for any loss or damage arising from your failure to secure your account or from unauthorized access, so long as we have not caused it[8]. We reserve the right to suspend or reset credentials if we detect suspicious activity.
Use of Third-Party Integrations: If you utilize any third-party services in conjunction with SaleSphereAI (such as a CRM integration or a calendar integration for appointment scheduling), you must comply with the third-party’s terms of service as well. We are not responsible for any third-party services, so ensure you have the right to use and grant us access (if necessary) to those accounts. For example, if you integrate with a CRM, you should have the rights to any data you import from the CRM and ensure no violation of that CRM’s terms by using our integration.
Feedback and Acceptable Use Enforcement: We reserve the right to review your usage of the Service for compliance purposes (for example, we may monitor call metadata or listen to a snippet of AI call audio if needed to investigate a suspected abuse). If we (or law enforcement, or a regulator) inform you of misuse of the Service, you must immediately take action to stop the misuse. The Company may also intervene by suspending certain functionalities or the account if urgent. You agree to cooperate with us in any investigation of potential misuse. Also, if you have suggestions or feedback for improvement of the Service, you provide those to us freely and we may use them without restriction (you won’t, however, be responsible for any issues arising from implementing your suggestions unless you intended something malicious).

Consequences of Violations: Any violation of the above User Obligations and Acceptable Use rules may result in immediate suspension or termination of your account, at the Company’s discretion, as detailed under Termination below. You may also incur legal liabilities for unlawful actions. You agree to indemnify the Company for any claims or losses resulting from your breach of these obligations (see Indemnification under Limitation of Liability). We emphasize that compliance – especially with consent for calls and privacy – is crucial[25]. If you are ever unsure whether your intended use of SaleSphereAI is allowed, please contact us for clarification before proceeding.

Intellectual Property Rights

This section addresses ownership of intellectual property (IP) in the Service and any content or data involved, as well as the license rights granted to the User.

Ownership of the Service: All rights, title, and interest in and to the SaleSphereAI Service (including but not limited to the software, underlying algorithms and AI models, voice agent scripts provided by the Company, design of the dashboards, user interface, website content, logos, trademarks, and all related intellectual property) are and shall remain the exclusive property of the Company (Quadrillion Technologies Ltd) or its licensors[26]. Except for the limited usage rights granted explicitly to Users under these Terms, the Company does not grant any proprietary rights or ownership in the Service. This means that you are licensing the right to use the platform – you do not own the software or any copy of it. All content provided by the Company as part of the Service (such as any default AI conversation flows, documentation, or sample data) is owned by the Company.
License to Users: Subject to your compliance with these Terms and payment of all applicable fees, the Company grants you (the User) a limited, non-exclusive, non-transferable, revocable license to access and use the SaleSphereAI Service during the term of your subscription solely for your internal business purposes (or, in the case of authorized White Label Licensees, for the purpose of providing services to your End Users as permitted). This license allows you to use the platform’s functionality – for example, to configure AI agents, initiate calls, and process your data through our system – but only as permitted by these Terms. You may not sublicense or assign this license to anyone else except as explicitly allowed (e.g., White Label Licensees can allow their End Users to use the rebranded Service as per White Label Terms).
User Content and Data: You retain ownership of all content and data you provide to the Service, including but not limited to: the contact lists, lead information, and other data you upload; the call audio and transcript content of your AI interactions; and any business-specific information you input or configure within the platform. The Company does not claim ownership of your proprietary content. However, by using the Service and uploading or generating content, you grant the Company a worldwide, royalty-free, sublicensable (to our sub-processors), license to use, reproduce, display, and adapt your content solely for the purpose of operating and improving the Service[27]. This means, for example, we have the right to store your data on our servers, show it to you in the dashboard, back it up, and if needed, process it (including potentially feeding transcripts into AI training processes to improve responses, unless you have opted out of such use in a separate agreement or settings). We will not use your data for any other purposes outside of providing the Service, except as permitted by you or required by law. This license to your data is limited to the duration of the Agreement, except for reasonable archival/backup copies or as required for legal compliance after termination.
Restrictions on Use of Service IP: Users are not permitted to do any of the following with the Service’s intellectual property:
Copy or Distribution: You must not copy, reproduce, distribute, or create derivative works based on the Service software or any part of our platform, except as expressly allowed by us. For instance, you cannot take the UI design or code and use it to build a similar service. (Note: This does not restrict you from downloading your own data from the Service or exporting reports – your data is yours. It restricts use of our software and materials.)
Reverse Engineering: You shall not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of any part of the Service, except to the limited extent allowed by mandatory law (and if you need information for interoperability, you must request it from us first).
Remove Notices: You may not remove, alter, or obscure any copyright, trademark, or other proprietary rights notices on the Service or any outputs it provides. This includes notices within the dashboard, in documentation, or any “powered by” attributions that we require in outputs or interfaces.
Resale: You may not sell, rent, lease, or redistribute the Service to any third party, except as part of an authorized White Label/Reseller arrangement as per White Label Terms. Non-reseller Users must only use the platform for their direct business purposes and not provide it as a service bureau to unrelated parties.
Competitive Purposes: You must not use any part of the Service to build or enhance a competing voice AI service. For example, scraping our call transcripts or using the knowledge of our system’s functioning to develop a rival product is prohibited.
Trademarks: “SaleSphereAI,” “Quadrillion Technologies,” and all associated logos and product names are trademarks or service marks of the Company. You are not granted any right or license to use these marks. Specifically, you may not use the Company’s trademarks in advertising or publicity without our prior written consent. White Label Licensees operate under their own marks, and should only reference the Company’s name in legal or support contexts as required (as described earlier). If you provide any suggestions that the Company adopts (e.g., a feature idea), the implementation of that feature may be labeled or marketed under names we choose, and you will not have any trademark rights over those names or the feature’s branding.
Third-Party IP: The Service may incorporate third-party software components or services (for instance, a speech-to-text engine, or telephony providers). Those components might be subject to their own licenses. We warrant that we have the rights to include them for our Service’s purposes. You agree to abide by any additional terms of third-party components that we notify you of (for example, if a speech API provider has a term that audio processed must not include illegal content, you already have that obligation via these Terms). The Company is not liable for third-party components beyond managing our integration with them; if any third-party service ceases to be available, we will try to replace it or notify you of possible service impact.
Feedback and Suggestions: If you send us any feedback, ideas, or suggestions regarding the Service, you agree that the Company is free to use them without any restriction or compensation to you. We appreciate feedback but please understand we may already be working on similar ideas or may integrate your suggestion into the Service; by providing it, you are allowing us to use it freely.
Intellectual Property Protection: You must not infringe on our intellectual property or that of any third party while using the Service. This means you should not upload or use content in the Service that you do not have rights to use. For example, if you upload a list of contacts, you should have the right to use those contacts for calling; if you use a script, it should not contain copyrighted material that you aren’t allowed to use. We respect intellectual property rights and will respond to clear notices of copyright infringement (such as takedown requests under the DMCA, if applicable). We may remove or disable content alleged to be infringing and suspend the accounts of repeat infringers.

(In summary, the platform and its technology belong to the Company – you are getting a right to use it, not owning it[26]. You own your data, but you let us use it to run the service[27]. Don’t misuse our IP or anyone else’s while using the service.)

Disclaimer of Warranties

Use of the SaleSphereAI Service is at your own risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis, without warranty of any kind, to the fullest extent permitted by law[28]. The Company disclaims all warranties and conditions, whether express, implied, or statutory, including but not limited to:

Implied Warranties: Any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement are expressly disclaimed[28]. We make no guarantee that the Service will meet your specific requirements or achieve any particular results. For example, we do not warrant that using the AI voice agent will increase your sales or that it will successfully schedule a certain number of appointments – those outcomes depend on many factors beyond our control.
Service Availability: The Company does not warrant that the Service will be uninterrupted, timely, secure, or error-free[29]. While we aim for high availability, we cannot promise 100% uptime or freedom from delays or failures. There are many factors (internet reliability, phone network issues, power outages, etc.) that could impact Service performance beyond our control[24]. We do not guarantee that calls made through the platform will connect or remain free of drops and noise. The Service may be periodically unavailable for maintenance or technical issues, and we do not guarantee any particular maintenance notice period (though we try to schedule downtime in off-peak hours and inform users).
Accuracy of AI and Data: The Company makes no warranty as to the accuracy or reliability of the AI agent’s responses or the transcription of calls. The AI is designed to handle many scenarios, but it may misunderstand or respond inappropriately in certain cases. The transcripts are generated by automated processes and may contain errors. You should not rely on the AI or transcripts for situations where precision is critical without verification. (For instance, do not consider an AI’s confirmation of a medical appointment as infallible; always double-check important information.) Any information or advice obtained through the Service (from the AI’s interactions or from documentation) does not come with any guarantee.
Security and Viruses: While we take security seriously, we do not warrant that the Service will be free of viruses, malware, or other harmful components[30]. It is recommended that you use up-to-date antivirus and security software on your systems. Any material downloaded or otherwise obtained through the use of the Service (such as reports or audio files) is done at your own discretion and risk.
Third-Party Services: We make no warranties regarding any third-party services or products that integrate with or are used in conjunction with SaleSphereAI. For example, if we integrate a third-party CRM or a telephony API, we don’t guarantee their performance or that they will continue to function with our Service indefinitely. Any issues arising from third-party components are outside our warranty.
No Oral or Written Information Creates Warranty: No advice or information (whether oral or written) obtained from the Company or through the Service shall create any warranty not expressly stated in these Terms. Employees or agents of the Company are not authorized to make modifications to these warranty disclaimers or to make any additional warranties.

Certain jurisdictions do not allow the exclusion of certain warranties or conditions. To the extent that such laws apply to this Agreement, some of the above exclusions may not apply to you. In such cases, the scope and duration of any legally required warranty will be the minimum permitted under applicable law.

(This means we provide the platform as-is, without promises that it will always work perfectly or fit exactly what you need[28]. We’re not liable if the service has issues or doesn’t meet expectations, as long as we haven’t violated any laws in providing it.)

Limitation of Liability

To the fullest extent permitted by law, the Company (Quadrillion Technologies Ltd), its affiliates, and their officers, employees, agents, partners, and licensors shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or relating to your use of or inability to use the Service[31]. This exclusion includes, but is not limited to, damages for lost profits, lost sales or business, lost data (including any loss of call recordings or lead information), business interruption, loss of goodwill, or the cost of substitute services[31]. These types of losses are excluded whether such claims are based in contract, tort (including negligence), strict liability, or any other legal theory, and whether or not the Company has been advised of the possibility of such damages.

In addition, the Company will not be liable for any damages arising from: (a) your use of or reliance on the Service or any results generated by the Service (for example, any decision you make or action you take based on an AI call outcome is your responsibility, not ours); (b) any unauthorized access to or use of our servers and/or any personal data or information stored therein[32]; (c) any interruption or cessation of transmission to or from the Service[32] (including dropped calls or unavailability of the platform); (d) any bugs, viruses, trojan horses, or other harmful code that may be transmitted through the Service by any third party[32]; or (e) any content or conduct of any third party on the Service, including other users or integrated third parties (for instance, the behavior of your call recipients, or issues caused by integrated CRM data).

If, notwithstanding the above exclusions, the Company is found liable to you for any damage or loss arising out of or in any way connected with your use of the Service or these Terms, the total cumulative liability of the Company shall in no event exceed the amount of fees you have paid to the Company for the Service in the twelve (12) months immediately prior to the event giving rise to the claim[33]. If you have paid no fees (for example, using a free trial or free tier), the Company's liability shall be zero to the extent allowed by law. This limitation applies to all claims of liability (e.g., warranty, contract, negligence, tort, strict liability, etc.) and will survive and apply even if any limited remedy in these Terms is found to have failed its essential purpose.

Exceptions: Nothing in these Terms shall limit or exclude liability for gross negligence, willful misconduct, or fraud by the Company, or for death or personal injury caused by the Company’s negligence, or any other liability which cannot be excluded or limited under applicable law (for example, certain statutory warranties or liabilities under UK law that cannot be disclaimed). However, any mandatory liability that cannot be fully disclaimed can still be limited to the extent allowed (for instance, many commercial contracts under UK law can limit liability for property damage but not exclude it entirely).

You acknowledge and agree that the pricing of the Service reflects the allocation of risk set forth in these Terms and that the Company could not provide the Service on an economically feasible basis without such limitations. If you consider the potential losses that might arise from downtime or errors in the Service unacceptable, you should arrange for appropriate insurance coverage or refrain from using the Service. We encourage Users to backup important data and not rely solely on our Service as storage, and to have contingency plans for critical business functions that use our Service.

Indemnification

You agree to indemnify, defend, and hold harmless the Company (Quadrillion Technologies Ltd), its parent, affiliates, officers, directors, employees, and agents, from and against any and all third-party claims, liabilities, damages, losses, or expenses (including reasonable legal fees) that arise out of or are related to: (a) your use of the Service, including any content you generate or decisions you make via the Service; (b) your violation of these Terms; or (c) your violation of any law or regulation or the rights of any third party in connection with your use of the Service[34].

This means, for example, if a third party (such as one of your call recipients) brings a lawsuit or regulatory fine against the Company because of something you did using our Service – such as making unlawful calls, misusing personal data, or infringing someone’s rights – then you will step in to protect the Company and pay for the costs associated with that claim. We will: (i) promptly notify you of any such claim (provided that failure to promptly notify only relieves you of your indemnification responsibility to the extent that delay prejudices the defense); (ii) allow you to control the defense and settlement of the claim, as long as it does not admit fault on the part of the Company or impose non-monetary obligations on the Company without consent; and (iii) cooperate with you (at your expense) in defending the claim. The Company reserves the right to participate in the defense with counsel of its own choosing, at its own expense, if it so elects.

This indemnification obligation will survive the termination of your relationship with the Company or the termination of these Terms.

(In plain language: if your actions cause us to get sued or fined, you’ll cover our costs[35]. Make sure you use the Service legally and follow the rules, and this likely won’t ever come into play.)

Termination and Suspension

This section explains how the agreement can end or be suspended, by either you or us, and what happens in such events.

Your Right to Terminate: You are free to stop using the Service at any time. You may terminate your Subscription Plan by canceling it as described in Subscription Plans and Billing – Cancellation Policy. If you wish to permanently close your account, you can contact support to request account deletion. Termination of services on your end will be effective at the end of the current billing period (unless we agree to an earlier termination). If you simply stop paying, we will treat that as a cancellation (and will likely suspend the service for non-payment, then terminate). Keep in mind that terminating your account does not automatically relieve you of responsibility for any accrued fees or charges up to and including the date of termination – you must pay any outstanding amounts. Also, note that if you later wish to rejoin, you may have to create a new account and you might not have access to prior data if it was deleted.
Company’s Right to Terminate or Suspend (For Cause): The Company reserves the right to suspend or terminate your access to the Service immediately, without prior notice, if you are in breach of these Terms or if we reasonably determine that your use of the Service is causing harm to the Service, other users, or third parties[36]. Grounds for immediate suspension or termination include, but are not limited to:
Violation of Laws or Terms: If you (or your End Users, if you are a reseller) violate any applicable law or materially breach any provision of these Terms (for example, engaging in prohibited uses, failing to obtain required consents, or infringing IP rights).
Non-Payment: If your account is past due and payment has not been made within a reasonable grace period, we may suspend service until payment is received, and ultimately may terminate the subscription for non-payment.
Security Threats: If your account or use of Service is suspected to pose a security threat (e.g., detected as compromised or as launching attacks), we may suspend to mitigate the threat.
Required by Law: If we are legally required to terminate (e.g., due to sanctions, court order, or unlawful content) or if our relationship with a third-party partner who is essential to the Service ends or changes such that we can no longer provide you the Service.
Extended Inactivity: For free or trial accounts, the Company may terminate the account after a period of inactivity (e.g., if you haven’t logged in or used the Service in 6 months), as resources need to be freed. We will usually warn before doing this.
Company’s Right to Terminate (Without Cause): The Company may also terminate the Service or your account for convenience, but will generally give at least 30 days’ notice if doing so without cause. For example, we might decide to discontinue the Service or a particular feature. In such cases, if you are a paying customer, we would provide a pro-rata refund of any prepaid fees covering the remaining period after the termination effective date. (Termination without cause is not common and would be a last resort, outside of standard practice). The Company also reserves the right to modify or discontinue the Service (or any part of it) at any time. If a modification or discontinuation materially affects your usage, we’ll aim to notify you in advance.
Effect of Termination: Upon termination of your account or subscription for any reason: (a) your right to use the Service will immediately cease, and we will disable your access (you must stop using the platform, and any licenses granted to you end); (b) any data you have in the system might be deleted or made inaccessible, so prior to termination you should export your data (the Company is not obligated to retain your data after termination unless required by law)[37]; (c) you will remain responsible for any outstanding fees owed up to the date of termination (billing will be prorated to the termination date if we terminate mid-cycle for convenience; if termination is due to your breach or misconduct, you may not be entitled to any refund for the remaining period). Additionally, any overage charges incurred prior to termination will be billed (for example, if you went over your minutes in the final month, you must still pay those usage fees). We may send a final invoice for any such charges, which is due upon receipt.
Surviving Provisions: The termination of this Agreement will not affect provisions which by their nature are intended to survive termination, including but not limited to: Definitions, Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and Dispute Resolution, and any accrued rights to payment.
Retrieval of Data: We recommend that prior to termination (if possible, such as if you are planning to cancel) you retrieve any important data from the Service. In some cases, and only if requested within a short time after termination, we might be able to assist in providing a one-time export of data (such as call logs and recordings) still in our backup systems, but we do not guarantee this and may charge a data retrieval fee for the effort if it’s possible.
Suspension: In lieu of termination, the Company may elect to suspend your account or certain Service features (for example, disable your ability to make new calls) in order to address a potential issue. During suspension, you will not be able to use the Service (or the suspended portion), but these Terms will still apply. We will notify you of any suspension and, if feasible, provide an opportunity to cure the issue leading to suspension (e.g., pay the overdue amount, or rectify the misuse) so that we can restore service. If you do not cure the issue within a reasonable time, we may proceed to terminate. No credits or refunds are provided for periods of suspension due to your actions or omissions.
Termination of White Label/Reseller: If you are a White Label Licensee, termination of your account has additional implications as noted in White Label & Reseller Terms (e.g., your End Users’ access might also terminate). We encourage White Label partners to have contingency plans in case of termination, to minimize impact on their End Users.

Termination is in addition to any other legal or equitable remedies available to the Company. If your account is terminated for breach, we reserve the right to refuse re-registration or future use of the Service by you (or the business you represent) under a new account.

Changes to Terms

The technology and regulations related to SaleSphereAI may evolve, and as such, the Company may update or revise these Terms and Conditions from time to time. We reserve the right to modify these Terms at any time. If we make material changes, we will provide notice to Users by appropriate means – for example, by posting the updated Terms on our website and updating the “Last Updated” date at the top, and/or by sending an email to the primary address associated with your account[38]. We may also provide in-service notification of the change (such as a pop-up or alert in the dashboard).

It is your responsibility to review any revised Terms. Changes will not be retroactive; they will become effective no sooner than 30 days after we notify you (unless the changes are required by law to be effective sooner, or are minor changes such as clarification that do not materially reduce your rights). If you do not agree to the updated Terms, you should stop using the Service and cancel your subscription before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes[39].

For minor changes that do not significantly affect your rights (e.g., reordering of sections or minor textual clarifications), we may not provide advance notice beyond updating the Terms on our site. For significant changes (e.g., a change in liability limits or new user obligations), we will make an effort to notify you directly in advance. If you have a separate negotiated agreement with us that governs your use of the Service, changes to these website Terms may not automatically apply to that separate agreement, but we will inform you of any needed changes in that context.

Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws of England and Wales, without giving effect to any conflict of law principles that would cause the laws of another jurisdiction to apply. This governing law is chosen because Quadrillion Technologies Ltd is operating under UK law and provides the Service subject to that legal framework.

You and the Company both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Service. You agree to submit to the jurisdiction of these courts (meaning you will not argue the courts lack authority over you). If you are domiciled in Northern Ireland or Scotland, you may also bring proceedings in your local courts if required by applicable law, but the law applied will still be that of England and Wales. The United Nations Convention on Contracts for the International Sale of Goods (Vienna Convention) does not apply to this Agreement.

If you are using the Service in a country outside of the UK, please be aware that you are still responsible for compliance with local laws, but these Terms will still be governed by UK law as stated.

Miscellaneous Provisions

Entire Agreement: These Terms, along with any Subscription Plan details, Order Forms, or addenda (such as a Data Processing Addendum or Service Level Agreement, if applicable) that are expressly incorporated, constitute the entire agreement between you and the Company regarding the Service. They supersede all prior or contemporaneous agreements, understandings, communications, and proposals, whether oral or written, regarding the Service. In entering this Agreement, neither party has relied on any statement or representation not expressly set out in these Terms.
Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed or, if possible, modified to the minimum extent necessary to make it enforceable, and the remaining provisions of the Agreement will remain in full force and effect[41]. If a provision is so fundamental that its invalidity upends the Agreement’s purpose, the parties (or the court) will endeavor to replace it with a valid provision that reflects the original intent as closely as possible.
No Waiver: No failure or delay by either party in exercising any right or remedy under these Terms shall constitute a waiver of that right or remedy. Likewise, a single or partial exercise of a right or remedy does not preclude further exercise of that or any other right or remedy. To be effective, any waiver of rights must be in writing and signed by the party waiving the right.
Assignment: You may not assign or transfer any of your rights or obligations under these Terms to a third party without the prior written consent of the Company. Any attempt to assign without consent will be null and void. The Company may assign or transfer this Agreement (in whole or in part) to an affiliate or as part of a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets related to the Service, and will notify you of any such assignment. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.
Relationship of Parties: The relationship between you and the Company is that of independent contractors. Nothing in these Terms is intended to or shall operate to create a partnership, agency, joint venture, or employment relationship between the parties. You have no authority to bind the Company, and vice versa. Each party remains responsible for its own expenses and operations.
Force Majeure: The Company shall not be liable for any failure or delay in performance of its obligations (other than payment obligations) if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, flood, fire, earthquakes, pandemics, war, terrorism, civil unrest, strikes or labor disputes, governmental actions, internet or telecommunication failures, or power outages. In the event of such a force majeure event, we will make reasonable efforts to resume Service as soon as practicable.
Notices: The Company may provide notices to you under these Terms by email to the address associated with your account, by postal mail to any address you have provided, or by posting announcements within the Service (such as on your account dashboard). You are responsible for ensuring we have your current email and mailing address. Notices will be deemed given (a) in the case of email, when the email is sent (whether or not you actually read it, as long as we didn’t get an error that it wasn’t delivered); (b) in the case of postal mail, 2 business days after mailing (UK) or 7 business days if international; (c) in the case of posting in-app, on the day of posting. If you need to give notice to us under these Terms, you must do so in writing, either via email to our official support/legal email or via registered postal mail to our registered office address (as listed in our Company’s details).
Third-Party Rights: A person or entity who is not a party to these Terms has no rights to enforce any term of these Terms (except that indemnified parties, as third-party beneficiaries of the indemnity, may enforce indemnification). The Contracts (Rights of Third Parties) Act 1999 is excluded to the extent permitted such that no third party has rights under that Act to enforce any provision of these Terms.
Language: These Terms are written in English. If we provide any translation of these Terms, it is for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.
Headings: Section headings and summaries (italicized notes) in these Terms are for convenience and do not affect the interpretation of the provisions.
No Contra Proferentem: These Terms shall not be interpreted in favor or against either party as the drafter; both parties had the opportunity to review and negotiate (even if you chose not to, you had the power to choose whether or not to use the Service under these terms).

Contact Information

If you have any questions, concerns, or notices regarding these Terms and Conditions or the SaleSphereAI Service, you may contact us at:

Quadrillion Technologies Ltd (SaleSphereAI Support)
Bartle House, Oxford Court, Manchester, England, M2 3WQ
Email: info@quadrilliontechnologies.com

We will do our best to respond promptly to your inquiries. Your feedback is important to us and we are committed to addressing any issues that arise in the course of providing our Service.

Thank you for using SaleSphereAI. We appreciate your business and trust, and we are dedicated to providing you with a valuable AI voice agent platform within the framework of these Terms and the law.